Submit a Repair Request
Click the button below to submit a Repair Request. Before submitting your request, please click the "details" button to learn more about the procedure and the requirements.
Details...
Your Online Repair Request will automatically be transferred to one of Classé's Global Service Centers. They will evaluate your request and contact you to discuss the problem encountered. Please note that appr. 40% of the problems encountered can be solved with telephone and e-mail assistance of our Technical Support Agents
Once it has been established that the unit must be returned to one of our Service Centers for further inspection, you will receive a so-called "Return Authorization" (RA).
This Return Authorization will allow you to ship the unit to a Classé Service Center. Never ship a unit without a RA: the sheet contains an important ID number allowing us to follow the unit throughout the process.
- If the unit is still under Warranty and the defect is warranty-related, we will repair and ship back free of charge.
- If the unit is not under Warranty anymore or if the defect is non-Warranty based, we will send you a Repair Estimate.
Sending us a Repair Request is non-binding; you are free to explore your options with us. Make sure to troubleshoot your system first: our Support Website offers tips for many types of issues that may arise.
